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I ordered a dress from DylanQueen.co.uk and when it arrived it was completely the wrong size. They do not accept returns and do not provide satisfactory responses to email queries. On top of that I then received a phone call from the courier to say that they had received a VAT bill for €45 that i needed to pay as the dress was shipped from China! When i queried this with Dylan Queen they sent me the link to the terms and conditions where it states i have to pay this VAT. I would advise anyone not to use this website or if you are ensure to read the returns policy and the very long list of terms and conditions
Tip for consumers:
I would advise anyone not to use this website or if you are ensure to read the returns policy and the very long list of terms and conditions
Jennifer M.'s review of Dylan Queen UK earned 2 Very Helpful votes
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Muito bom e pratico, muito fácil, muito bom, excelente…………………………………………………………………………………………………………………….
I ordered a dress for my granddaughter's wedding in September. After thinking about it for a few...
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. Please contact our customer service ASAP and we will try our best to help you out.
DylanQueen.co.uk service team.