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I have a dress which needs to be returned. I am getting no response to my inquiry number #*******131. The dress is beautiful, but is much larger than we ordered. I want it returned, and a smaller size sent. My daughter's prom is only a couple of weeks away, and I am happy to make the purchase through JJ's house for the same dress in a smaller size - but I demand a full refund for the dress which is much larger than we ordered according to the measurements. I realize I should have read these reviews before purchasing as I never would have made the decision to move forward with it. I will be happy to share my poor opinion in every manner possible if this situation is not recitfied immediately.
Jennifer M.'s review of JJ's House earned 4 Very Helpful votes
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Items were returned! Why are u emailing me saying otherwise? SCAM!
I ordered 3 dresses on the 'try before you buy' promotion and they sent me the wrong size. I...
Thank you for your sharing.
Sorry that we did not meet your expectation this time. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems.
Your satisfaction is the most important thing to us. We have contacted you and reached an agreement. We have sent you an email. Would you please confirm me back and share your new feedback?
For any issues, you may send emails to feedback@jjshouse.com with the title ”SJ + your order number + your issue”. Our Customer Service Team will handle it promptly and find the best solution for you.
Thank you for your time.
JJsHouse service team
Feedback@jjshouse com.