My shippment came extremely quick, the support and the online information readily available is outstanding and I've lost 15 lbs in 12 days. Did months of studying on this diet before purchase- AAA++ vendor! People complaining didn't follow the diet to it's letter which is necessary for it to work correctly if they did they would have lost weight on the 500 calorie diet by itself without the drops- so many skeptics though. People should research before giving small companies like this a bad rap.