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Games were challenging, but got a little boring after awhile. When you sign up, there is a clause that your membership will renew automaticallly in a year. I circled the date on my calendar and before my renewal date, decided to give it a rest, cancel my enrolment online.
Months later, when looking over my charge bills, there was a renewal charge for Lumosity! I had not used the site since my cancellation. They will not reimburse me because of a six month limit for renewals. Shocked and disappointed! Shady response from what I had thought was a respected company.
Tip for consumers:
After many phone calls and several months' wait, Lumosity did refund the full renewal amount that came off my credit card. Now, I might consider trying Lumosity again, but would warn others to be aware of any renewal clause and to double check when they unsubscribe and to get a confirmation.
Jennifer L.'s review of Lumosity earned 11 Very Helpful votes
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