Jennifer F.

I ordered a formal dress, paid the extra $65 to expedite the shipping. When it didn't arrive, I used the online Customer Service Chat who told me it takes 48 days to process. That was obviously too late going to be too late, so I cancelled order and took the steps the Customer Service told me to take to get my refund. (This was 8 days after I ordered the dress). We rushed to purchase a dress in town for the formal. A week later, I get an email stating our dress has been shipped! I looked up my account, and my refund request was deleted. I used the Online Customer Service Chat who told me that when they ship the dress, the request is deleted. They suggested to do a Aftersale refund request and I followed the steps. The Resolution Center sent me an email who wanted the reason again, so I typed my issue and downloaded my Customer Service conversations that I photographed and sent to them. A few days later (on a Fri.) they email that they need more evidence. How much more "evidence" do they need? I went out of town that day, and on Monday I checked my email, and they said "since we did not hear back from you, we assume you are satisfied" and closed my case.
I contacted the Customer Service Online Chat again (because of the time difference to make a phone call), and they gave me the runaround again. I should mention that whenever they do not have an answer because I am completely right, they disconnect me. ARRRRGH! I have spent hours on this, and my husband said to just consider the $220 gone. That is a lot of money in my world. So mad. I wish I knew how to "get them!"