I don't understand why so many people are giving this company such bad reviews. I have been a VIP member for 8 months now. I have had a great experience with them. I have had a couple issues like having a shipment lost during transit, but they did whatever it took to make it right for me and since some items where no longer available they refunded my money and gave me 50% off my next order. It was a little disappointing to not get some things I really wanted, but they did what they could to fix it. If I have had to make an exchange it as always gone smoothly and I always receive my items quickly.