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Dresslily.com is a SCAM and FRAUDULENT company. The clothes are of poor taste. I paid for an item in good faith and I'm fighting them tooth and nail for a full refund of my money. I ordered a coat from their website and the coat that was sent was so poorly made. There wasn't any tags inside or outside of the coat. It appears that it was made in a home economics class. I have listed pictures. The first picture is a picture of the coat I thought I was ordering. The second picture is a picture of what Dress Lily sent to me. Big difference in quality and size. Dress Lily intentionally deceive their customers. What's even worse is that they have no remorse that they are deceiving you. They list clothes on the website to attract online shoppers. Initially it took too long to receive the item purchased. I insisted and then I guess they finally decided to home make the coat and sent a poorly made coat to me. STAY AWAY FROM THIS FRAUDULENT COMPANY. The site needs to shut down immediately!
Tip for consumers:
Dress Lily intentionally deceives their customers. What's even worse is that they have no remorse that they are deceiving you. They list clothes on the website to attract online shoppers. Initially it took too long to receive the item purchased. I insisted and then I guess they finally decided to home make the coat and sent a poorly made coat to me. STAY AWAY FROM THIS FRAUDULENT COMPANY. The site needs to be shut down immediately!!!!
Jennifer C.'s review of DressLily earned 7 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Jennifer C.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have checked the picture you attached, and maybe we have sent you the wrong color.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com