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Jennifer C.

2
Level 2 Contributor

Contributor Level

Total Points
402

5 Reviews by Jennifer

  • Target

6/1/15

I absolutely love Target! I frequently shop here and love their policies and products. The only issue I had was for my wedding registry (I told you... I love Target!). They kept sending products to the wrong address and the customer service was a pain to deal with on the phone. However, when going into the store and dealing with them they were absolutely amazing and resolved the problem right away!

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  • Lowe's

6/1/15

I recently bought a house and have been working on so many home improvement projects. I am at Lowe's so much I should probably just get a part time job there! I have found the employees to be very helpful, the products to be great quality, and the prices to be reasonable. I have bought a ton of plants, mulch, and other lawn materials in the past few weeks and have gotten some great deals!

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  • Old Navy

6/1/15

Great clothes and good deals! I have so many clothes from Old Navy. They are reasonably priced and last! I have tons of classic pieces from here as well as some more "trendy" items (think patterned tapered pants... buyers remorse!).

  • IKEA

6/1/15

I love Ikea products! What I don't like... going to the store! It gives me heart palpitations. I walked in there knowing exactly what I wanted and was herded through the maze like cattle being led to pasture. I was stuck in the middle of this massive line of people and couldn't see any way out. I tend to buy what I can from Ikea online now and avoid the store as much as I can!

  • Groupon

6/1/15

I placed two orders through this awful company and both were messed up. I will NEVER EVER shop here again. The first order was 6 pairs of shoes for my bridesmaids. I was excited to see the perfect shoe on their site. I had been looking for months. I finally got the package and open it to find that they had sent me an incorrect size on the 6th pair. I emailed the company to see if I could get a replacement. They told me they were sold out and only offered a refund. I was so mad! This was a huge error on their part. The correct sizes were ordered and were on the slip however they placed the wrong item in the box. I am still waiting on my refund and this has been a huge headache since it is for my wedding. The next issue is that they cancelled the second order and didn't notify me. Are you kidding me? I chatted with an online rep and literally got the worst customer service. It was the least helpful conversation I have ever had in my life. They gave the most confusing reason for the cancel... it didn't even make sense and went around the issue. I would have been happy with good customer service and a reasonable explanation but definitely did not get one. I love shopping online and finding cute products, but I will order from somewhere else next time!

Tip for consumers:
STAY AWAY!

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Thumbnail of user jasonf1
DeeDee L. – Groupon Rep

Hi, Jennifer,

Thank you so much for being in touch via Site Jabber. I'm very sorry for the inconveniences relating to your orders.

I would like to personally look in to why your order was canceled so I can give you an explanation. Because we are a flash sale site, we do not operate like typical retail sites. We host the sale, get a firm number of orders, and then we receive the items from our manufacturers and ship out at that point, typically 14-21 days after the sale. Part of the way we can offer the low prices we do is by keeping very little inventory on hand and passing those overhead savings on to our members. If you would like to send me your order number in a private message, I will look in to it.

This is also why on the rare occasion when a wrong item is sent out that we aren't typically able to replace it - we do not keep the inventory on hand. Once I hear back from you with your order number or registered email, I can look in to your refund as well and expedite the processing for you.

I look forward to hearing back from you so I may resolve your concerns.

Best,

Jason Faria
Director, Customer Service

Jennifer Has Earned 2 Votes

Jennifer C.'s review of Groupon earned 2 Very Helpful votes

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