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Jennifer B.

Contributor Level

Total Points
82

1 Review by Jennifer

  • DressLily

11/6/14

I placed a huge order on Dresslily.com because I stumbled upon the site and saw all the cute outfits. I did see some reviews state that customer service was bad and shipping took forever. My shipment got broken up into 4-5 shipments. The first one I got arrived about 3 weeks after I placed the order, and there were two items missing. I emailed Dress Lily Customer service. They got back to me in 48 hours rather than 24. THey stated items were out of stock, but I never got an email stating it was out of stock. They did offer me a full refund which I took, but I haven't heard back yet. It's been three days and two more emails from me. We will see. The other items haven't arrived yet for me. I will let you know if I have any other feedback on the next few packages. In addition, they will only take one review from each order. I wrote multiple reviews on the products I received, but they only accept the one good one I made.

Update 11/6/14: I got my second package today and it was also missing two items. I had to send in another help ticket. In addition, one of the items I received was the wrong item. I ordered a dress and got a oversized shirt instead. Dress LIly asked me to increase my star ratings for them and said they would give me $20USD. I had stated they told me to leave a review on two website and I would get this money regardless of the stars I left. I will only increase it if they provide me with the refund for the 4 items I did not receive.

11/14: Yet another update. Dress Lily did refund me for a portion of my items. I am still missing 4 items out of the 23 items I ordered. I've already seen 3 shipments and am waiting for the rest of my items to come. If not, Dress Lily owes me a refund for the four items I didn't get. I have asked them for this refund. I will let you know if they refund me back. They offered me $5 credit if I would keep the shirt they sent to me in error instead of the halter dress I initially ordered. I do not like the shirt and still want the halter dress. Hopefully they will refund me back because it is bad business to charge me for something they never sent.

Tip for consumers:
Sizes run pretty small, even the one size fits all.

Service
Value
Shipping
Returns
Quality

Jennifer Has Earned 2 Votes

Jennifer B.'s review of DressLily earned 2 Very Helpful votes

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