I placed a huge order on Dresslily.com because I stumbled upon the site and saw all the cute outfits. I did see some reviews state that customer service was bad and shipping took forever. My shipment got broken up into 4-5 shipments. The first one I got arrived about 3 weeks after I placed the order, and there were two items missing. I emailed Dress Lily Customer service. They got back to me in 48 hours rather than 24. THey stated items were out of stock, but I never got an email stating it was out of stock. They did offer me a full refund which I took, but I haven't heard back yet. It's been three days and two more emails from me. We will see. The other items haven't arrived yet for me. I will let you know if I have any other feedback on the next few packages. In addition, they will only take one review from each order. I wrote multiple reviews on the products I received, but they only accept the one good one I made.
Update 11/6/14: I got my second package today and it was also missing two items. I had to send in another help ticket. In addition, one of the items I received was the wrong item. I ordered a dress and got a oversized shirt instead. Dress LIly asked me to increase my star ratings for them and said they would give me $20USD. I had stated they told me to leave a review on two website and I would get this money regardless of the stars I left. I will only increase it if they provide me with the refund for the 4 items I did not receive.
11/14: Yet another update. Dress Lily did refund me for a portion of my items. I am still missing 4 items out of the 23 items I ordered. I've already seen 3 shipments and am waiting for the rest of my items to come. If not, Dress Lily owes me a refund for the four items I didn't get. I have asked them for this refund. I will let you know if they refund me back. They offered me $5 credit if I would keep the shirt they sent to me in error instead of the halter dress I initially ordered. I do not like the shirt and still want the halter dress. Hopefully they will refund me back because it is bad business to charge me for something they never sent.