Jenn H.

As I write this, I'm sitting on hold for the third time in the last three days. The previous two times I called, I waited for 25 minutes before I had to hang up and go back to work. I ordered a roll of sheet music-themed wrapping paper for use in a Christmas project. It was 6 days late getting to me and was unusable. The paper had a giant purple line that ran the length of the roll. I emailed CS with the info and supplied a photograph. I received an email 4 days later, informing me that a replacement would be shipped "as soon as possible". That was a week ago. I haven't received the product or a notification that it has been shipped. It's impossible to get through to Customer Service by phone. Stay away!