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Update: 09.11.2015: I think they are more willing to hand out refunds to people who are agreeable to modify their bad reviews of the place. I'm not complaining, they DID refund my money after I sent the dress back. But it seems suspicious that their customer service department "ups their game" only after you edit your review online. Just sayin'.
Update 6. 01. 2015: JJ's House refunded the dress. I am still waiting for the refund for shipping.
Update 5. 28. 2015: JJ's House contacted me and they have been extremely helpful. Even though this was a custom-ordered dress with measurements, they asked that I send it back and are refunding my credit card for the amount of the dress (not the customization upcharge) plus the cost of shipping it back to them. While I am disappointed that the dress did not work out, I am very very pleased with their customer service and in their offer to refund my money.
I ordered the exact same dress as Jamie I. On Site Jabber, look at her review. I ordered this formal dress for a 20th anniversary party of a very good friend, and paid extra money for sending in my exact measurements to get a custom-fit dress, and I even sent in an extra arm measurement that they didn't request. I got the dress within the expected timeframe, and the dress seems to be well-made, however, it fits like a straight jacket. It's too tight, too short in the torso, and the shoulder and areas where the sleeves attach are all way to small and tight. Like, you can't lift your arms at all. I was pretty disappointed, because it looked like a lovely dress. Alas, it's on a hanger in my closet. $190 down the drain and wasted. And I missed the party because I didn't have time to find another dress. If you DO order from this company and you WANT a custom size to fit your exact measurements... beware.
Tip for consumers:
Might be better to order a regular sized dress and then find a local tailor to make adjustments.
Ordered a bakeware set for $49 that they said was worth $150. Thought it was a good deal. Googled the same bakeware set and I could have gotten it for $8 less at WALMART. Pretty disappointing. Feel like it was a bait-and-switch. Lesson learned.
Tip for consumers:
Do your research before hitting the "buy" button. Apparently their prices are inflated and you can get better deals on the same stuff at other stores.
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Items were returned! Why are u emailing me saying otherwise? SCAM!
I ordered 3 dresses on the 'try before you buy' promotion and they sent me the wrong size. I...
Dear customer,
We are glad to hear that your case is resolved to your satisfaction. Thank you for updating us on it. For any issues, you may send emails to feedback@jjshouse.com with the title ”SJ + your order number + your issue”. We will be always at your service.
Thank you for your kind understanding and support.
JJsHouse service team
Feedback@jjshouse com