Jenna M.

I see a lot of bad reviews about merchandise from Wanelo or slow shipping. What you need to understand is that Wanelo itself is only a gateway (albeit a very loose and rather unhelpful one) to thousands of separate online stores. This means that Wanelo is not listing the items or shipping them. A completely separate merchant is. Wanelo does have merchant guidelines in place, but I cannot speak to whether or not they actually enforce them. I have a Shopify store with the Wanelo plug-in, which means my items do transfer over to Wanelo from my webstore- pulling my photos and descriptions with them. If my item is purchased through Wanelo, it comes in like any other order but does NOT allow me to contact the buyer directly. My recommendation would be to google the merchant name and check them out outside of Wanelo. Look for customer reviews, business practices, etc. Verify that the merchant is in your own country before flipping over a 30 day ship time. I am *not* saying that Wanelo should not help you or shield you better, but in any event it would behoove you to know who you are actually buying from.