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I used bonanza.com for a first time. I ordered a game from Ukraine. Game was received extremely damaged. Interesting fact it was damaged from nside, not outside which means product was shipped like that. I followed a procedure that Bonanza's email told me: went to the post office and tried to file a complaint/claim. According to the Bonanza they want you to provide complaint and pictures of the damaged items. Post master told me that there is no form for a complaint and I sender can file my claim. Sender will not reply to my inquiries and Bonanza could care less. I was waiting for their despondent for over 2 weeks. Bonanza's representative emailed me that I have to handle all communication with the seller and claim. If you don't want to go they that use other websites to buy your items.
Jenna L.'s review of Bonanza earned 9 Very Helpful votes
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Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.