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Order # HR**************-- I placed my order on 10/26/15. The amount was deducted out of my account on 10/28/15. I've been not only waiting for my package but waiting for an email regarding my shipping information that I should have gotten within "7-10 days" after amount was deducted. I have called the customer service # about 15 times in the past 2 days. And all I get is a busy signal/ no answer at all. And I'm starting to get pissed. I submitted a ticket that should have been answered "within 24hrs in most cases" but haven't heard anything on that yet either. If I don't get any info on my order I will submit all of this websites information to the better business bureau, US Customs and Department of Commerce. And I'm sure they would love to hear about all these bad reviews and issues that seems to be occurring with this company. I want a response in 24hrs or this will occur.
Jenna H.'s review of RoseWholesale earned 4 Very Helpful votes
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Dear Jenna H.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Kind regards
Rosewholesale Customer Service