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Jenice W.

Contributor Level

Total Points
84

1 Review by Jenice

  • LiveCareer

9/10/15

Paid the initial $1.27 and then cancelled my account during the 14 day trial period. Was still billed $53.44 the following month. 2 live chats and 1 phone call later they say they can't reimburse the charge as I "deleted" my account not "cancelled" my account. Brutal!

UPDATE: 2 more live chats (had one person not even respond to me after they introduced themselves?) and then I contacted my credit card company. The fraudulent claims person contacted live career and they told the credit card person that I had cancelled on the 14th day and it had to be BEFORE the 14th day but they would reimburse me. 4 days later I had a $51.00 reimbursement from live career... summary... not worth the hassle.

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Laura T. – LiveCareer Rep

Hi Jenice W.,

I’m very sorry that you have had this experience with our service. Please contact me directly with the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com

I look forward to hearing from you.

Best Regards,

Anna

LiveCareer

Jenice Has Earned 4 Votes

Jenice W.'s review of LiveCareer earned 3 Very Helpful votes

Jenice W.'s review of LiveCareer earned a Fraud Buster vote

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