Well ive ordered a lot of things on this site they may take a while to ship items to you cause its coming from china I have had one complaint I ordered two pairs of infant shoes and didn't receive them the seller did not respond to any of my messages so I just chalked it up as a lose. I order from these people all the time and I love it and the merchandise is accurate I just don't order infant products lol but I give aliexpress five stars and u do get refunds you have to check you messages I am a loyale customer.