I order a product from them based solely on the fact that it said it would arrive within 10 business days. There was a better quality version I wanted from another site but that was outside of the United states and couldn't guarentee anything less than a month to ship. Never received a confirmation of shipping within that ten days. Can not email them (I would imagine because they'd be overrun with complaints) and calling them took THREE DAYS to get an answer which wound up being too bad it'll get there when it gets there. Now waiting to receive something I can no longer use.