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We booked a property. Homeowner took our deposit, confirmed the reservation. We got plane tickets for those dates. Homeowner then unilaterally revoked reservation, leaving us with plane tickets we could not use (or have to pay a fortune in change fees on). HomeAway's response was "sorry, sucks for you, we cannot help, between you and the homeowner". So much for our vacation.
Jeffrey S.'s review of HomeAway earned 9 Very Helpful votes
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Management was rude and deserted her position and left friends in charge. She made jokes about...
