I received a most excellent bike, but it had a few chips in the paint, and the part of the frame where the derailleur hanger attaches was a little miss-molded if you will. BikesDirect.com offered to send a replacement bike, but I opted instead for a modest credit, since the issues/defects did not seem to affect the functionality of the bike, and I did not want to repackage the entire bike and send it back when it was 99% perfect. I would give them 4 stars because of the bike "issues" but because they were willing to completely replace the bike, I cannot fault them at all, as they have little control over the issues that I experienced. Additionally, the price on the bike is excellent! Thus, I have to give them 5 stars for this bike purchase. Thanks BikesDirect.com!