Jeff R.

This is the email I sent.
Customer service is THE WORST!
They're basically a bunch of thrives, and after they charge you (erroneously), the still offer no assistance. You guys are THE WORST. Charged me for a room I never used when you told me you were going to release the hold on my card. It's unbelievable that I've talked to senior customer service reps TWICE... Monroe and Jason, and all I get off lip service. No resolution.
I will MOST DEFINITELY NEVER use priceline EVER again.
You put a hold on my funds when I made the reservation... that makes sense...
You told me the hold would be released in 24 hours... But instead of it being released, YOU CHARGED ME for the room.
Your company is one of THE WORST I've ever dealt with.
I have told EVERYONE I know to NEVER use priceline, and you can rest assured that I WILL NEVER EVEN CONSIDER USING YOU EITHER.
You take my money IMMEDIATELY, and then lie to me that I'll be refunded in 24 hours... and instead of refunding me, you CHARGE ME 24 hours later.
I will make a report to the BBB and my local and state police officers if I do not get an immediate resolution.
Jeff Richardson
*******795