I hate this company! I couldn't get into my account because i needed to change my password and couldn't get it to work, so I called customer service and could not get a live person because the prompt told me to entire my merchant profile id, which i couldn't do because i couldn't get into my account to retrieve it. After going in circles, I finally called as a new customer and got a live person, who then told me he couldn't help me because i was an existing customer. I begged him to find a customer support person to help me reset my account so I could get into my account. I need to change processors today