Jeff J.’s Reviews of FactoryOutletStore.com & more

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Electronics

12/6/14

The worst customer service. If there is a problem they cannot solve they just repeatedly hang up on you. Returns are charged with shipping and restocking fees so you wont return anything. They just tell you they are sorry and will not to anything about your problem. They masquerade as a factory store but they are not. Uncaring and rude.

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Customer-Service R. – FactoryOutletStore.com Rep Over a year old

Hello Jeff J.

Thank you for ordering with us here at FactoryOutletStore and sincerely apologize for any inconvenience that this caused.

We regret that you were not happy with the service provided. Hanging up on our valued customers in not a practice of ours and will look into this matter immediately. Items are sometimes shipped from different warehouses across the country to ensure the fastest possible delivery times and is motivated by stock and we understand that this was an issue you faced.

We show both packages were successfully delivered and do hope that you are enjoying the items purchased.

If there is anything that we can do for you please feel free to contact our US Based Customer Service Representative at 646-367-6141 Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.