Jeff G.

Great group deals site. Have made several purchases over past 4-5 years; all hassle-free (unlike at least one competitor site). Quick and easy purchasing. Good customer service.

Great group deals site. Have made several purchases; all hassle-free (unlike at least one competitor site). Quick and easy purchasing. Good customer service.

Great place to shop for horror books (and ebooks and magazines) by great authors. Big on Stephen King. Frequent sales and deals.

Had overall positive experiences with BTR. Delivery used to take forever but they've addressed that -- and lowered their S&H charges. Have made many purchases over the last few years and the goods have been of excellent quality. Returns (eg clothes that didn't fit) were no problem; though you get a credit, not a refund, unless the goods arrived damaged/defective. BTR is one of the companies that sold me on the idea of online shopping.
Update (5/15): 1 negative experience in past year: bought bedsheets that started falling apart after a few months. BTR wouldn't refund because product had been opened/used/laundered - which was understandable - but they also refused to give me contact info for the manufacturer or supplier so that I could pursue quality-control issues with them directly (+ ask for replacement). That said, BTR customer service is usually very good about at least providing a partial account credit when they can't or won't give full satisfaction -- which still outs them ahead of most of their competitors.
Update (3/17): BTR now under new mgmt. Service is good. But seems like not as much on offer.

Bought a duct cleaning through TeamBuy. The cleaning company called and said they had to cancel the appointment because TeamBuy wasn't paying them or answering their calls; but the owner offered to honour the price of the deal if I wanted to go ahead with him directly. I did, in hopes I could straighten things out with TeamBuy in time for them to handle the payment. Well, TeamBuy gave me the runaround; so I ended up paying the duct cleaner directly (who was super professional and did a great job). Now TeamBuy won't refund my money because they "can make no exceptions" to their policy re no refunds after 7 days... as though I were the one who was backing out of the deal, not them! So buyer beware: TeamBuy doesn't stand behind their promises; and once they have your money, it's totally at their discretion whether you'll get what you paid for.