Jeffery S.

I emailed a request to cancel my service after a few months. I didn't receive a response so I figured it was being taken care of. I was billed again. When I inquired as to why (sat on hold for 12 minutes waiting to talk to someone) I was told that you have to use the chat feature or call them to cancel. The chat feature on their site doesn't work, so I guess that leaves only calling them to cancel. I asked why I didn't receive a response if they will not cancel via email. He had no answer as to why their billing department doesn't return emails. My guess is so that they can continue to bill you. I work graveyards so calling during their hours is not easily done. I wouldn't recommend based on their lack of response to cancellation.