I have ordered at least 6 or 7 times, and I have loved every single item I received. My very first order I received an email thanking me for trying them and I was so impressed. No one ever does that! Only 1 time did an item take a couple of days longer, but when I called they were very helpful and told me why there was a short delay! I will continue to shop through them and can't wait to order for Christmas!