I ordered a Delta kitchen 9192-DST Addison Venetian Bronze faucet after searching online and finding Home Perfect to have the best price with the most "overall good ratings" My experience was excellent. I called to check availability for my item and proceeded to order it per telephone. The representative was courteous, pleasant and efficient. They sent an email confirmation and my item arrived in two days via FedEx as promised. (this is particularly impressive given the weather issues in the East) Everything was as expected. It was a new item in the original Delta box with all of the components present. I will definitely shop with Home Perfect again. The price was one of the lowest and with free shipping and no sales tax I saved about $50.00 on this item.