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The deal had no description saying that the hotel reservation is NonModifiable, only when I received the booking confirmation did I realize it was nonrefundable-which was fine, but who knew you can't even change the dates 1 min after you taped the wrong dates?! No where to be find on the website! I booked a 2 night sheraton hotel deal accidentally on the wrong date and called RIGHT AWAY to cancel/change but was told it was nonrefundable and non modifiable. I didn't even want the money anymore now after a month but I still feel very wronged. When I asked to speak to the manager I was yell at and the indian accent girl was so rude it was incredible. I almost bursted into tears.
They insisted the hotel has the money and when I called the sheraton they said they do not have the money hence can't change the dates.
It was a traumatic experience. I will never use travelzoo again. Honestly if I know how and has the money I would sue them. For not clearly state the facts/lie to a customer/rudeness and so much more.
Jean Q.'s review of Travelzoo earned 8 Very Helpful votes
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Hello Jean, I am sorry to hear that you have had difficulty with your reservations. I would like the opportunity to look into the matter further for you. Please contact me directly at support@travelzoo.com (Attn: Michelle). Please include your reservation information and the best contact information to reach you back at. I look forward to hearing from you!