Jeannine M.

My issue with Ideeli is a technical one but I won't start on a sour note: Ideeli has some fabulous deals and I think their return policy is reasonable and fairly easy. One time I needed to return an item, I had exceeded the amount of days allowed to return because I was out of town. I will say that they were not responsive over email. I googled "ideeli" and "phone number" to find their actual customer service line. After leaving a few messages, someone got back to me and they happily agreed to take back the return as a one time courtesy. Now if I have issues or questions I just use their "chat" option. Someone is always available w/ an answer. I think customers have to realize this isn't a huge operation like Gilt where you might get a response more quickly but the items are more expensive. Now for my real gripe. One day I logged on and the images just didn't show up when I clicked products. The "chat" rep informed me that the site does not work w/ any search engines out of date. At work we have to use IE 7 because some of the apps we use are not yet compatible w/ IE 8. To me it's ridiculous to have a site that goes on sale at 11:00 and not make your site accessible to many who are at work and have locked down settings. I really hope Ideeli fixes this soon because I won't be buying anything from them until then.