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My first order, several of my my high-end items were faded and thread-bare. Returned. BUT to return you either pay a whopping $8.99 for shipping to get a refund OR free return shipping for store credit. I get it, keep us shopping, fine. EXCEPT it takes TWO WEEKS to process said return, meanwhile your cart is expiring daily so all the items you'd like to get instead vanish. SO annoying! Try to contact customer service? No one answers a line, EVER! Straight to voice service encouraging you to send a email but wait, I did that THREE DAYS ago to no avail. Boo! You're not that cool, online second hand buying is a dime a dozen these days. You coulda been cool but alas, you kinda suck.
Jeanine C.'s review of thredUP earned 7 Very Helpful votes
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