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If I could give a numbers in the negatives I would. The absolute worst company ever to deal with. They lie about their products. They lie about their refund/return policies. I was told because it was the wrong product I would get a full refund and that they would reimburse me for the shipping cost. I sent it registered mail, they tried to tell me it was stuck in Dhl customs it was going to cost me a $150. They deleted all the messages/conversations between us, no record of it now. This has been a fight now since December of 2015. This company needs to be put out of business asap. LIARS, SCAM ARTISTS!
Jeanette W.'s review of DHgate earned 6 Very Helpful votes
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi Jeanette!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Riane
DHgate