J D.

I booked a hotel through pricelines name your own price deal and was thoroughly disappointed. The hotel we bid on was 3.5 stars, with the only amenity included being a pool. However when we arrived at the hotel we were advised that there was an additional $10 mandatory resort fee which covered the cost of the pool. The unhelpful representative at Priceline, Louis, confirmed that per their terms and conditions, the hotel may charge an additional resort fee which we are required to pay and would not comment on how the pool was a guaranteed amenity in the price we had already paid. He emailed me the terms and conditions and directed me to read them for any questions. As a first time Priceline user, I feel tremendously taken advantage of and will no longer use this service. Beware of any purchases and know that any guaranteed amenities may come at an additional cost.