J D.

Have tried to purchase 6 tech items from Cowboom. Two items came in and were acceptable. One was an I5 laptop that was clearly described as an I7 laptop with I7 model number on their web site. They did take the I5 back they sold as an I7 laptop and refunded 100% of my money but continued with the same deceptive listing for 2 more weeks. Twice their mobile web site has confirmed I had placed an order but I never got an email confirmation and their support claimed I never ordered. Needless to say I was a bit mad when I took the time to put in orders on sale priced items and find out I missed a sale because their mobile site is a POS. Their support told me to NOT use the mobile site. Maybe they should think about fixing the mobile site? DUH! Stay off their mobile site if you want to be assured that what you order actually gets ordered. The last item I ordered has not arrived yet. Their pricing is very deceptive in that you see a great price on an item but then go to select it and units actually available are most often 2 - 3 times the price shown on the Home page. So far, 50% of my orders have been OK but you are rolling the dice with Cowboom. Forget about support. It is almost useless. Finally, I have to wonder about the Cowboom logo. It is a cow head with a double barrel shotgun as the snout. In an age where children are thrown out of grade school for pointing their finger like a gun, I have to wonder why Best Buy chose a cow with a firearm snout as a logo out of the millions of logos they could have dreamed up? They should put a scope on the cow's snout and place "Cowboom, Where the Customer is in the Crosshairs" as the tag line on all their advertising.