Jc T.

I recently also had a problem with an owner and VRBO. VRBO was no help other than to tell us to call the owner because only the owner could issue refunds. Well when the owner doesn't answer, what are you supposed to do? They wouldn't post my review of the place either so I'm attaching it below in hopes of saving others from a similar fate. Quite honestly, it's less about the money for us at this point than the fact that the owner, L. Cantrell, outright lied and I believed her even though my husband said she probably wouldn't follow up... and she didn't.

Property

Awesome 2BR Condo On The Golf Course Close To The Ocean! VRBO # *******

"We felt cheated..."

We arrived in the evening after a 13 hour drive in the car with two kids. The place seemed nice enough for the price. However as we got settled in we realized the beach umbrella was BROKEN and there were two folding camp chairs and a blanket covered in sand shoved in a closet. (Not as pictured in her stock photo on the page). An expense of renting them at the beach was not planned but now must be done. We went to shower and realized there were NO towels anywhere or linens on the bed. The page shows they are provided so I didn't pack extra sheets and towels other than for the beach. Attempted to contact the owner but she didn't respond for a couple of hours and by then we had gone and purchased them at a store close by as we had to have them. When She finally called back It was after 9pm and she wanted to know what we wanted her to do about it. We asked her to take the cost of purchasing them off of our bill. She said she would call us back. The next day she offered for us to leave them behind and she would send us a check in the mail to cover the cost. I have all the text messages to show where she said this and where I text her a pic of the receipt and our address and I took her at her word. A few days after we got home I asked for our REFUNDABLE security deposit back and she said she didn't take care of that I would have to call airbnb. I don't know anything about airbnb as we booked thru vrbo. I called vrbo and asked how to get it back and they said she would have to release the funds. I told them she said she didn't do that and so they called her on the phone and she then decided she could release our deposit back to us. AS FOR THE LINENS, IT'S BEEN TWO WEEKS AND THE IS NO CHECK AND SHE WON'T ANSWER OUR ATTEMPTS AT COMMUNICATION. I could have at least brought them home and not supplied her with new inventory at my expense. Also if you stay there anyways after reading this, be aware there are no curtains in the bedroom by the hallway and there is a light in the hall outside the condo. It was so bright we didn't know when it was actually daylight and when it wasn't. It was also furnished with just a bed, a vacuum cleaner and a wifi box sitting on the floor. This was our first time using VRBO and I know better than to book a place with no reviews but I took a chance this time as we booked our vacation just a week out. I may never use vrbo again. We only stayed at a condo this time so the boys could have their own room and play xbox.