I have ordered 4 pairs of glasses, single lens and progressives, a free try-on and I had to interact with customer service regarding my PD. The people at WP have been professional and friendly and a pleasure to work with. I wrote this review after reading some of the others that reflected negatively on the company. I think some of those reviews are fake. They give inaccuracies about ordering etc. I have recommended WP to several other folks, they have been as happy as I have.