Jay V.

I will never buy another item from this online shopping website. I returned items as instructed for either a credit or refund, completing the forms enclosed and sending it back in the original packaging via UPS at my expense. A month later when I called customer service I was informed this was a non-refundable item. Evidently I should have called first to obtain authorization to return the item. This was not stated anywhere on the return forms! After speaking with a rude customer service representative I was informed they would contact the vendor and I must wait 5 days for a response via email. So now they have the returned items and my money!