I ordered a rug and following day they canceled my order. They stated the price was wrong. I was charged in full sent a conformation and a estimated ship date. I spoke to a customer sales representative who said they would not even offer me a discount on the item. They also stated this is a common issue with Joss and Main. This site is a waste of time. They should have honored their mistake and completed placed orders. It is now two days later and i have still not seen a refund on my credit card.