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Jay N.

Contributor Level

Total Points
162

2 Reviews by Jay

  • Staples

11/30/13

Ordered PC memory in store using the kiosk and paid in store with my debit card which they tout as being very user friendly.

They never disclosed it was a third party shipper/seller until I asked where my order was. Over a week later it hadn't shipped. Tried to cancel and they claimed they couldn't reach the seller. Also, they said I had to go back in the store if I wanted a refund. They claimed someone would called me Monday and no one did. After telling me it would arrive Monday I called them and turns out it was shipping out on Monday (scan only). Two weeks after ordering, it still isn't here. The worst of it is, I already found a better price but it would be too big a hassle to both canceling. Not sure why they are still in business. I think they should stick with office supplies.

  • TigerDirect

11/30/13

1) Tried to order a gift card with their V.me Visa checkout promotion ($20 off $100). Told me I couldn't price match the processor I wanted because it was their "lowest price". Couldn't use my V.me promo after canceling the transaction.
2) Tried to order PC memory using their own sites code. Code would not take. Chatting with support and they said they would have someone call me. No one did.
3) Ordered a flash drive at their promo price. They cancelled it saying "out of our control". Stock is out of their control?
4) Tried to get help with V.me issue listed in #1 above. Support said they would have someone call me, no one did.
Bottom line: their prices are no better than competitors and their customer service is far worse. Why would you bother?

Jay Has Earned 2 Votes

Jay N.'s review of TigerDirect earned a Very Helpful vote

Jay N.'s review of Staples earned a Very Helpful vote

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