Jaylynn R.

Was a loyal VUDU customer, and I will NEVER 0urchase anything from this company with the way I was treated. I was having troubleshooting issues with a bundle pack I purchased. I did the troubleshooting steps, and in fact my husband is also an engineer in IT, and helped with the process. Still, nothing worked. I called and instead had a incompetent desktop support agent have worthless answers. I then asked to speak to a manager or supervisor to see if I can either get a refund or even a simple $5 VUDU credit because of this issue,

I was put on hold for 7 minutes, and then the same incompetent desktop agent comes back on the line to relay the message of his supervisor, didn't I ask to speak to a supervisor? He then put me on hold again.

The supervisor Cathy then comes on the line. Has a horrible attitude problem. Sounded like she hated her job just by her tone. She spoke to me as if I was so stupid and treated me with disrespect. Could not even speak properly and she is a manager? She's horrible and never would I let her speak to any customers that way.

I hope the CEO of VUDU sees this and takes action for his crappy customer service staff,