Jay C.

I shopped Alloy in the past and never had a problem until now. The quality of the clothes and customer service took a dive for the worst! I ordered a jacket back in December, it was too small. I exchanged it for a bigger size, but it was too big. They received my return on 28Jan15 and claimed they sent a check in the mail. I asked for them to credit my paypal account. I was told they could not do that. Since I never received the "so called check" they offered me a credit and 20% off on another purchase. No, I just want my money back. Then I tried to email them, then that representitive told me, I paid with a merchandise credit, so they will give me another credit. So, when is PayPal considered merchandise credit?!? Anyway, I can tell this is going to be difficult. I wrote to the BBB, hopefully, this can be resolved in me getting my money back. If you haven't already, please write the BBB. I'm going to notify PayPal as well. Good luck to me and everyone else in the same boat.