Placed my Christmas gift order 6 days ago and it still hasn't shipped! Placed orders AFTER the 10th from other online companies and have already received them! Their 24/7 customer service is a lie! Chat feature is disabled... cannot call them... only get a recording... and have emailed them a dozen times with no resolution. My order still says "PROCESSING". First time customer and this will be my last time! ORDER ID: *******