Jason G.

I have had problems twice now (3 years ago, and now) trying to get someone to give me actual help.

Zazzle displays the designs on a human wearing the shirt, with the camera angle NOT centered. It is very hard (impossible for me twice now) to get your image/design centered, if it isn't a perfectly symmetrical image (think: centering a cooking pot, with the pot centered and the handle sticking out to the side).

Here is my email chain from this situation, where you can see that no one who understands English actually read my reply:

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Customer By CSS Web (Jason) (12/21/2013 08:59 AM)
Hi, my "beta male" green American Apparel shirt printed off-center, and I had this same problem last time I made a shirt with you guys. Please let me know how I can process a return. Thanks! -J
Response By Email (Mechi) (12/26/2013 11:10 AM)
Hello Jason,

We're sorry to hear that your recent order did not meet your expectations.

Upon closer inspection, it appears that the product design was created with the image too far to one side. Unfortunately, we are unable to change the original design or issue a replacement when it requires alteration. It may seem like a nuisance, but we ask customers to reorder with the desired modifications to ensure that they receive exactly what they desire.

To simplify our returns process, we would like to offer you an account credit that can be used to re-purchase your modified design, or any other product at Zazzle.com. The account credit also allows us the option to waive the return and not require the unwanted product back to our facility. If you want to take advantage of this, please respond to that effect. For more information on account credits, visit: http://zazzle.custhelp.com/app/answers/detail/a_id/2085/track/AvMP3gqsDv8Q~af~GhQe~yLzmVUKVi75Mv9R~zj~PP_Y.

Modifying your original order is easy to do by opening the summary within your account (direct link: https://www.Zazzle.com/my/orders/ordersummary?order_id=**************823&status=current?CMPN=cs_rma_rcdi). From there, you can select the item's thumbnail to open the design tool and then click the "Customize" button to make your edits.

Thank you for being a part of Zazzle.com, and we look forward to your reply!

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Want 10% off of your next order? Use code XCLUSIVEDEAL during checkout to take advantage of this offer!

Mechi
Customer Support Hero
Zazzle Inc.
Customer By CSS Email (Jason) (12/26/2013 01:29 PM)
I would like to order another T-Shirt, same design, but with a human being verifying that it is centered (using common sense as a designer) below the collar. The software on Zazzle's website does not allow enough accuracy to ensure that the product will actually be centered. What process do I have to go through to request a specialist spends 10 seconds centering my design so that I don't have to keep reordering? Thanks! –J

Response By Email (Mechi) (12/27/2013 10:25 AM)
Hello Jason,

Thank you for your response. I apologize for your frustration. However, to reprint this design, it will have the same issue. After reviewing the design in your account, I can see that the shirt was printed as it was designed. It will require that the images be moved more to the left of the screen. Please advise if you would like to receive the credit to make the modifications.

Customer By CSS Email (Jason Welsh) (12/27/2013 10:44 AM)
I would like the credit, but my issue is that I don't think the software on Zazzle will allow me to be 100% certain that the image will be centered appropriately, so I need one of your design experts (or yourself) to move the image and ensure it will actually print correctly. Does that make sense? –Jason

Response By Email (Mechi) (12/27/2013 11:03 AM)
Hello Jason,

Thank you for your reply.

We have authorized an account credit to the Zazzle account used to make your purchase. You can expect the returning funds to be available in your Zazzle account within the next 48 hours.

While our normal return policy requires a physical return of the product in order to issue a credit, we are willing to make an exception and waive the return in this instance. Please feel free to keep, donate, or discard the item, at your discretion.

This account credit can be used towards a new purchase as soon as it is available in the account. You can view the balance in the bottom left of the My Account Dashboard within your account http://www.Zazzle.com/my/home?CMPN=cs_ref_zcred.

Here is a link to assist you with the placement suggestion http://www.zazzle.com/beta_male_jdogg_shirts**************608

Thanks for using Zazzle.com. We look forward to delighting you with high quality products in the future!