Bought a mountain bike from Wiggle June 2018, bike received with a bent chainring due to the chain being caught between the frame and the rings upon receipt. This took 3 months to resolve with multiple trips to a local bike shop and multiple attempts to replace the bent rings myself with parts sent by Wiggle (2 wrong, 3rd correct) and some I bought myself in between.
2019, Just ordered a £900 mountain bike from Chain Reaction Cycles and the gears are a total mess out of the box, the bike was unrideable. Same ole story "go and get it tuned and we'll cover the cost up to £30" say CRC. Also, the stem was scratched in 2 places, a dust cap was missing and it only included a spanner, but no other tools nor accessories. Apparently this was checked on the PDI.
And have you tried speaking with live chat support? If I give you my order number, email address and support ticket ID, I do not expect to also be required to give you any other personal details before you'll answer a simple question like "when returning the bike, who is the courier?" which I asked as my parents are handing the bike over for me, they don't want to give it to just anyone do they!
Suffice to say asking me to confirm my address when you already have my order number, email address return ID, ticket ID makes me feel like a criminal. I'm asking a simple question, please don't give me extra work!
I will NOT buy a bike again from the Wiggle-CRC Group.