Janna W.

Apparently there is no quality control at Zulily. Recently, I increased by orders b/c I needed fall clothing for my daughter, who just started school. Unless you purchase a nationally-recognized brand, DON'T ORDER! The sizing is weird, the clothing is made of low-quality fabric, there are tears, holes, seams coming apart, and recently, a holiday inflatable decoration lost its first blower in 7 days, 2 days later, the 2nd went out. No exchanges. If you complain you might get a refund for the defective item, but not the 2 matching tops for which you now have no matching leggings! There customer service reps seem to be trained to placate customers, but they really need to get a handle on the quality issues up front and stop shipping out damaged merchandise. I don't know if their vendors are shipping their seconds because there are no exchanges, or if Zulily's buyers are not paying attention to what they order for sale. And it has gone downhill recently. The shipping wait is completely inexcusable.