Jan N.

I had more than 50 booking made through booking.com. All were without any problem from booking.com side. But some were with a problem.

Once I arrived in hotel in Nuremberg (Germany) and they told me that I have to pay double price as indicated on the reservation - I refused, called booking.com and payed exactly the price for which I reserved the room (I have got many calls from booking.com asking how is the status and what did hotel told me).

I think its the most reliable reservation side for hotels.

Good evening,

I made 20 reservations via hotels.com without any problem. After the 21th I have got some.
The guesthouse in toronto cancelled my reservation 3 days after it has been made. 5 months after the same guesthouse has stolen money from my creditcard. What does hotels.com do?

1) on helpline they tell me I should write them an e-mail and that they cant help me - and I
Should contact the property, not them.

2) on my 7 complaints already is noone answering or as for now they tell me the same
That I should contact the property - guesthouse - and that its not their problem because
The reservation has been cancelled by the guesthouse.

Never again. Dont book here anything!