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I selected items to be over $100 to avoid shipping charges but it automatically put in more coupons and the "free" item which put the purchase under $100 and shipping was charged.
The process is frustrating.
NIGHTMARE! The dress was defective and they will not refund or exchange it. I shipped the dress back and have successfully disputed the charge with my credit card company and the payment is being credited to my account. You do have recourse if you have had the same experience. I did everything possible to do what they asked and returned the item at my own expense but they will not make it right. At least I have the $ back.
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My dear friend:
I can understand the feeling you have and I'm so sorry for that. Our staffs will always try our best to help solve your problem, we also welcome allcustomers to supervise our work and to put forward opinions, hope we can do better and let all you customers more satisfied with your shopping!