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Janis J.

Contributor Level

Total Points
92

1 Review by Janis

  • Zulily

6/11/15

The reason this company gets a "1" is both due to the "quality" of their items and their atrocious customer service. I've placed about 6 orders with them total and after this week, I'm done.

Products: Their clothing is cheap.
- I ordered about 4 things with embroidery and all of them are unraveling.
- I purchased a yellow shirt that came with a stain (looks like a blood stain) on the shoulder.
- I ordered two other shirts for my friend and her daughter: one in a plus size, one in a regular size (both sizes were 'free' and part of Ananda's collection) and they ended up being the EXACT same size.
- I ordered three posted that were supposed to be 16" x 20" which is a STANDARD size and easy to buy a frame. They sent me three posters that were 17" x 21" which is IMPOSSIBLE to frame without buying a custom frame at Michael's or Joann's.

NONE OF THESE ARE RETURNABLE.

The last thing I ordered was over 5 weeks ago: a small hand-held radio from Crosley. It was stuck on the status of "shipped to Zulily" for the last month. I contacted customer service: They said it will be shipped within 5 days. The next day I went online to check the status and it showed CANCELLED. Some employee cancelled my order. They already have my money.

I've contacted customer service about this FIVE TIMES with no reply.

In the past they've also accidently messed up my email address with my account so I couldn't receive any emails from them or order confirmations. They tried to fix it four times and corrupted the account to the point where I couldn't navigate the site: it just brought me to a broken index page.

Just yesterday when they decided to cancel my radio order, someone else did something and my 'newer' account is now corrupted as well.

My friend used to be a huge fan and warned me that items can take 5-6 weeks to ship (regardless of what the site says) but this is WAY worse than the delay I expected.

If you attempt to submit a inquiry via email, expect that they will not read your email and send you a pre-written email instead. You cannot reach the same customer service person twice and most of the time, they stop responding.

NEVER AGAIN.

Tip for consumers:
If you attempt to submit a inquiry via email, expect that they will not read your email and send you a pre-written email instead. You cannot reach the same customer service person twice and most of the time, they stop responding.

Example:
Me: I'm not receiving email confirmations when I place an order.
Them: Have you logged in to check your email? You should do that. You're getting the confirmations.
Me: Yes, I'm in my email now, that's how I'm emailing you. They're not going to spam,

Service
Value
Shipping
Returns
Quality

Janis Has Earned 12 Votes

Janis J.'s review of Zulily earned 12 Very Helpful votes

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