Dorothy S.

If you are thinking of buying anything from this website, DONT! I bought a casual wedding dress which I tried to dispute the purchase, I was instructed to send pictures of me in the dress, twice. I had to send the pictures to both the seller and dhgate. Clearly showing the dress could be not be the size ordered because there was at least a six inch gap between both ends of zipper in the back. After two sets of pictures were sent, they decide to close the case saying I did not dispute in time. They had been in contact with me regarding this dispute then just closed it out. Their service pledge also states that refund request could be opened after payment had been released, up to 30 days. Sent email to dhgate regarding this, no response. Bottom line, they have shady business practices and do not honor any type of return policy. Beware!