If I could give them a zero, I would. I really wish I would have seen this site and read these reviews before renting a homeaway.com property. We had a great experience until it came time for the property owner to return our security deposit. At that point she started talking about "extra cleaning" that was needed and "damages". We did not damage the property and even vacuumed before our departure! After getting no where with her, I filed a complaint with homeaway and they basically told me I am on my own. Don't use this site!