Janice W.

We ordered an extremely heavy piece of equipment, a rebounder net, for over $900. It was delivered in a truck (contracted shipper) with a lone driver with the box with stickers saying "do not attempt to move with one person." The box had a HUGE hole in it, which was likely to have damaged the net. The shipper did not take any responsibility for the hole, and tried to force us to take the shipment. We called Epic while the shipper was there, and Epic told us over the phone to accept shipment and open the box, because maybe it would be ok, but we knew if the box came off the truck it was now our problem, not theirs. It was clear to us that Epic wanted to make it our problem, and I believe they never would have let us return the net -- we would have had to find our own shipper and send it back to them.

We refused payment and they were very angry. They refused to give us our $900+ back on the item, and I tried to work with them over the next couple of weeks to no avail. They kept saying they were talking to the shipping company, which I really didn't care about, I just wanted my money back. So I had to turn it over to my credit card company to investigate. The credit card company was able to get my money back, thankfully. Just know that this company is very unethical and I recommend you do NOT order from this company, especially items that can get damaged in shipment.