I ordered a dress using their size chart and even got confirmation from their team to use that size chart as a guide. Based on that I ordered the wrong size- it was way OFF( it was soo bug) I ordered a smaller size which fit. When I went to return the other dress, it almost cost the price of the dress so the Free return shipping is misleading. I emailed customer service and and I had to send another email to get a response. In the end they didn't nothing for me. I will never order from the site again. It's to much of a hassle and the sizes are messed up. I guess when you can't find a phone number on the site- that should be a red flag!